Blog

  • How Customer Service AI Can Conquer The Holiday Rush 09/25/2017 by James McWalter - Summer has wound down, and now retailers are starting to look to the biggest time of the year, the holiday season. Ecommerce has taken an ever greater share of retail sales over the holiday period, with it accounting for a record 10.6% of total retail sales in the US in 2016, or over $80 Billion Read more...
  • Build or Buy AI: Top 3 Things to Consider 09/12/2017 by James McWalter - The emergence of new technologies poses adoption challenges for enterprises. New technologies like artificial intelligence can be confusing to understand. They are also often an awkward fit for more traditional companies. As the enterprise sees the value of the new technology, they decide to integrate it within the company's framework.  Smaller companies have little choice but Read more...
  • Hello Vera’s CTO, Liangliang Cao, wins SIGMM Rising Star Award 08/10/2017 by James McWalter - The whole Hello Vera team are very proud to announce that our CTO, Liangliang Cao has been awarded the SIGMM Rising Star Award in recognition for his contributions in multimedia and social media recognition and mining. The Association For Computing Machinery kindly listed some of Liangliang's accomplishments in their recent article: Dr. Cao has published extensively in the Read more...
  • AI as Apprentice: When to Escalate AI to a Human 08/08/2017 by James McWalter - There has been a lot of talk recently concerning how the rise of artificial intelligence can replace the jobs many humans do today. One of the lesser discussed elements of how artificial intelligence will affect jobs is the rise of roles where AI and humans work hand-in-hand. One area where this is best exemplified is Read more...
  • The Benefits of Artificially Intelligent Chat Customer Support? 07/19/2017 by James McWalter - Expectations have increased in terms of how often and how quickly people want to get a response from customer service. There are three typical channels for a customer to reach out to a company: phone, email or chat, with chat becoming more and more popular. Chat customer support has a huge advantage in terms of Read more...